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 Frequently Asked Questions

Shipping policies :

How fast will I receive my order?

Is Express or Overnight shipping available?

 

miscellaneous:

 

Doesn't coloured toilet paper clog septic systems?

I have sensitive skin. Will the fragrances or dyes cause irritation?

So why is coloured toilet paper so hard to find?

On the pictures you show on your web site, the rolls look large. Will they fit in my toilet paper holder?

I see that the bath tissue comes in a clear wrapper. Do you offer additional paper wrapping?

Do discounts apply for larger orders?

 

 

 

 

 

 

 

 

 

 

 

 

Doesn't coloured toilet paper clog septic systems?

No, our toilet paper does not clog septic systems. Just like the leading brands of white toilet paper in the U.S,  our bathroom tissue is made of 100% vegetal cellulose. It can be used as frequently as the white toilet paper you are currently using.

 

 

 

 

 

 

 

I have sensitive skin. Will the fragrances or dyes cause irritation?

Our bath tissue has been tested under dermatological and gynaecological control and no adverse reactions of the skin were detected. The paper itself is not perfumed. The fragrance is added only to the tube. The colours are non-toxic and will not rub off or stain your skin.

Dyes we are using comply with the standards of the German eco-label “Blue Angel” for hygiene paper (RAL-UZ 5). They do not contain compounds of mercury, lead, cadmium or chromium VI as constitutional components. The elements required to the production of our featured coloured toilet paper are all compliant with European Directive 2002/61/EC of 19th July 2002. The product does not contain any substances listed in the United Nations programme of POP’s or the Protection of the Ozone Layer as well as banned substances by the International Data System of the Automotive Industry per 2004. Dermatological tests performed on voluntary human subjects in an independent European laboratory allow for the use of the claim: “Tested under dermatological and gynaecological control”; no adverse reactions of the skin were detected. Bleaching: Our products comply with ISO 14001 by resource to pulp ECF (Elementary Chlorine Free) and TCF (Totally Chlorine Free). Migration: the tests performed in independent European laboratories under the standard EN 646 have not detected pigment migration. Biodegradability: as for any toilet paper made from cellulose (which is organic), the product is biodegradable

 

 

 

 

 

 

So why is coloured toilet paper so hard to find?

While this may be true in the U.S, coloured bathroom tissue has been popular in Europe for decades. It is often more commonly seen than white. 

 

 

 

Will the rolls fit in my toilet paper holder?

Yes. The rolls will fit in American size toilet tissue holders.

 

 

 

I see that the bath tissue comes in a clear wrapper. Do you offer additional paper wrapping?

Yes, additional gift wrap is available at no extra charge.  Just leave us a comment at checkout or send an email to: contactus@frenchtoiletpaper.com  

 

 

 

Do discounts apply for larger orders?

Yes, for order 500 rolls and over, please contact us and we will get back to you within 2 business days with a quote. You may contact us with any questions. contactus@frenchtoiletpaper.com

  

 

 

How fast will I receive my order?

We ship your package Regular Airmail within two to three business days of receiving your order. From France to the United States, Canada or Australia, count from 3 to 6 weeks for your package to arrive at your door. Priority shipping (allow 1 to 2 weeks for delivery) is available upon request.  Orders going to Hawaii and Alaska are sent priority mail only.

For all orders, we retain a post office receipt for our records, as proof of shipment date. Transit times are provided by the carrier, exclude weekends and holidays, and may vary with package destination, particularly during peak periods. We are not responsible for service transit time.

Your order of 144 rolls to 576 rolls is shipped within 5 business days. Your order of 576 rolls and above is shipped within 10 business days. Orders of 144 rolls and above are shipped priority mail only. FREE PRIORITY SHIPPING UPGRADE ON ORDERS 144 ROLLS AND ABOVE. You pay for Regular, we send Priority on all orders 144 rolls and above bought on this web site. Allow 1 to 2 weeks to receive your order of 144 rolls and above.

 

 

Is Priority or Express shipping available?

Yes, please contact us for quotes, we will get back to you within 1 business day. Priority shipping: count 1 to 2 weeks to receive your order. Express shipping: please allow 3 business days to receive your order.  Delivery times will vary depending on your approved method of shipping.  You may contact us with any questions at: contactus@frenchtoiletpaper.com

 

 

 


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Last modified: 02/21/08